Enterprise Rent-a-car

Note: The owner or a representative of this business has not yet completed the verification process

3.8

( 8 reviews )

Auto Repair, Auto Detailing

Closed 07:30 AM - 06:00 PM See Hours

1759 Grenet St, Montreal, Quebec H4L 2R6, Canada +1 5147-489-144

Enterprise Rent-A-Car is a well-established car rental agency, offering a wide range of vehicles for rent in Montreal, Quebec, Canada. With a 3.8-star rating on Google Maps and a reputation for clean cars, friendly staff, and excellent customer care service, Enterprise Rent-A-Car is a popular choice for those in need of reliable transportation. The agency is conveniently located on Grenet St and provides a variety of car rental options for different needs. With operating hours from early morning until evening, Enterprise Rent-A-Car offers flexible and convenient services to its customers. Whether it's for a short trip or a long-term rental, Enterprise Rent-A-Car is known for its reasonable prices and convenient location. Customers have praised the agency for its exceptional service and are likely to use it again in the future.

Amenities and More

From the business
- Identifies as women-owned

Reviews

3.8/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Martha cardenas

March 22, 2024

Excellent service everything went well staff was great! My rental was a massive Wagoneer. Always wanted to try a huge SUV and they let me do it!

Brian louie

March 22, 2024

Newest update: the refund has been received. Thank you, Chris! Update: Shoutout to Chris, the manager who I’ve just spoken to and has offered to refund me the relevant amount. This Enterprise location charged $1100 after I explicitly followed their instructions. I spoke to them once regarding this, and they said they would look into it but it was ultimately their employees word against mine. They said they would get back to me today (3 business days later) and I have not heard back.They will not answer their phone. I left the car exactly where their employee told me to leave it, which was the same location they brought it to me. They claim they didn't know it was there for 2 and a half weeks when they were the people who told me to leave it there in the first place. I've attached a photo of the car parked at the requested location, at the stated time, check the meta tags. I will be taking this to court, going to the press, anything I can do to not let you rip people off without consequence.

Madeleine mckinnon

March 22, 2024

Justin was awesome! Super polite, helpful, fast. Quite pleased with our experience here.

Trucker tony

March 22, 2024

The store administrator failed to greet us upon our entry and we were made to wait for over 20 minutes before we were able to speak with him. He abruptly left his seat without any indication of our expected wait time and returned 10 minutes later, engrossed in his computer screen while disregarding our presence. Once he finally addressed us, he exhibited a negative attitude when we spoke to him in English, responding with bitterness. Ultimately, we were unable to secure a rental car despite being told to come and pick it up, and the administrator neglected to inform us about its availability. It is a terrible establishment for car rentals.

Larry cole

March 22, 2024

The customer service we received was extremely poor. The person in charge treated us with blatant racism. We were told that our car would be ready by 12:30, but when we arrived at 1pm, we were informed that the car would not be available until 4:30. When we asked for more information about the car, the person in charge was uncooperative and seemed to want us to leave. Sadly he was the only person available to serve the clients.

David sinclair

March 22, 2024

Poor service. Need to reconsider when dealing with Enterprise. My experience with them so far not good. They didn't keep the car ready, though well informed prior. Unnecessarily spent more time due to poor service. Staff aren't on time. Awaiting to lodge complaint with TD the experience I had with them.

Thomas spurlock

March 22, 2024

Would give minus stars if I could. I spoke to someone today at around 2 pm who reserved me a car (after I had a cancellation 1hr after receiving the confirmation from another enterprise) for tomorrow morning when they open. At 17:55, so 5 minutes before they close, I miss a call from them and have a message on my voicemail saying they don't actually have a car for me so don't even bother showing up. I call back at 6:05 and get no answer. This is totally unacceptable behavior and beyond unprofessional.

Ben andrus

March 22, 2024

If i could put 0 i would put! They charged me 657$ for insurance although i called entreprise to cancel it after just one day. And their escalation department is -100/10 because it’s been more than 1 month that i filed a dispute. Never again with this company there’s no way you are gonna get a solution if you have a problem.